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MouthShut Score

34%
1.80 

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Verified Member MouthShut Verified Member
Chennai India
Lenskart...good or bad
Oct 09, 2017 08:27 PM 3530 Views (via Android App)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Hello guys , myself guruprasad and iam giving a small and simple review on this Lenskart.com and I have also used this website to buy glasses and also some frame and also iam disappointed with this website.


Customer service :


The customer service of this website is bit low and because when I calls customer support for an issue the put my call on hold and made me to wait for 20 minutes.


Product quantity :


When I bought a frame of rupees 3000 and I have aslo got a free frame also but the free frame has too many scratches in it and also they denies to change the product.


Delivery timeliness :


I ordered a frame a weekday of friday and Lenskart.com took five days totally to delivery me the product.


App and website :


When I installed the application the 3D view is not worked properly and pops me error message and it doesn't worked on the website also.


Reliability :


The reliability of this Lenskart.com is fifth percent . Because they sent me an scratched frame and so I don't trust it more.


Thanks for checking my review if you like my review hit on like button and if you have queries feel free to ask in the comments.


Thanks once again.


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Brand Response

Dear Customer!! We are sorry to hear such an experience from your end. We never want our customer to have such an experience. We request you to consider our sincere apologies for the inconvenience caused to you.Please share your order id/ contact number so we can assist you in a better way.

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By: valyoo_lenskart | Oct 10, 2017  11:08 AM Comments 0

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