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First time wrong order second time lost by courier. Review on Lenskart

Name: First time wrong order second time lost by courier
Item: Lenskart
Rating: 1
Author: a Mouthshut User

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17,930 Votes

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srkhan8796

Mumbai India

54 Reviews

86 Followers

First time wrong order second time lost by courier

Dec 08, 2016 06:06 AM 3575 Views

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I ordered two spectacles from Lenskart store in Andheri, Mumbai. While ordering they clearly mention that I will get recieve my order within 7 days but I received my order in 15 days. The product I received was not the order that I ordered at the store. They sent me a different product. Then they said they will send same frame to their Head office for replacement and I paid my entire amount and this time after 10 days they said your order is lost by courier company and again I will have to place the order. I got frustrated this time and I ask the lenskart representative to refund my money. He said give us 2 days and he will talk with superior authorities(this happened on 18th of November 2016) however they have not replied me yet. I call them and ask them that I want to meet your Manager or any Senior Executive but he directly refuse and said that its not in their company policy. I am really frustrated now as they have taken my money and not sent me the exact product yet. They are so unprofessional that they are not even resolving my query from so many days. What kind of company is this?

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Brand Response

Dear Customer, we deeply regret the inconvenience caused. We would never want you to face something like that. We would request you to share you order ID / contact details with us so that we can assist you in a better manner. We value your association with us.