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MouthShut Score

34%
1.79 

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Ridiculous service from lensekart
Feb 14, 2016 07:24 PM 2037 Views

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Even after one week is over Lensekart picked up fault specs but they are unable to provide me corrected Product. When I called their customercare but got answer that same product is not available if you want to book please select another product and pay balanced amount to deliver product.


It is very ridiculous service from lensekart. Request you not to choose any item from lensekart even after giving promotional marketing strategy and offers.


=


Old Post on 7th Feb


Dear Friends,


I am facing lots of issue with Lensekart.com. Online eyeware mega store. They are making fools to people. Even-though proving premium cost they are not fulfilling our needs. Their process are very stringent and only make painful to their customers.


My order number is: 1204313476




  • No customer support




  • Lack of understanding of product




  • Every process made is painful to customer only




  • No quality checkup before dispatch product






Suggest you not to go ahead with these store any more.


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Brand Response

Hi Sandesh, first and foremost we sincerely regret the inconvenience caused to you against the order#1204313476 and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.We request you kindly allow us some time to fix this issue with proper resolution. We have already highlighted the concern to our higher officials and assure you that you will receive a call from our side shortly for further follow up.

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By: valyoo_lenskart | Feb 15, 2016  01:03 PM Comments 2

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