Cheating customers. Review on Lavie Bags

We have purchased a lavie sack from shoppers stop. The sack was just utilized once and the skin of the handle is presently peeled off. The bag was worth 2990 which is alot for a bag. On the same day when the issue occurred we hurried to the shopper's stop and lavie store however till date they are declining to repair it. Presently they are stating that it is out of warranty while no such instructions were given at the season of procurement. We endeavored to convey to the official page of lavie on confront book yet following day we found that our post has been erased by the page. We have sent sends to client care of lavie and customers stop store, however, all in vein because of no reaction from anyone. What do we do now? It appears that they individuals are offering less expensive material than the nearby material that we can get in 200 rs. The handle of the pack is made of rexine, while a brand like lavie ought not to utilize such material and if utilizing then they ought not to charge 3000+ for such less expensive quality sack. Lavie individuals don't give guidelines while offering things, however, have heaps of reasons and prudent proposal when any agreeable enrolled.