Nov 12, 2012 01:07 PM
4467 Views
(Updated Nov 12, 2012 01:09 PM)
If you want to get killed by a heart attack approach LIC. Leave alone everything NO EMAILS are answered. Try using the FEEDBACK link on the home portal of LIC and you would know what I am talking about
1) Complete lack of Customer Focus No emails answered, No one available to answer phone calls even during office hours, Not a single LIC personnel assigned to look over issues raised by you. LIC says: Your loan is your responsibility and you sort it out. You see they are not your partners in the whole process of property deal, they will just do everything in their power to drive you nuts.
2) Lack of clear guidance LIC has placed a list of eight stages on its website. But who does what is not clear. Everything is so chaotic that you'll begin to regret your choice the moment you step in to a LIC office.Documentation required has been highlighted but LIC will find faults in documents after you submit it. Why can't you publish the document format and the contents of the document so that unnecessary review and revision window is minimized.
3) Too many stakeholders Well there's LIC lawyer, agent, AM, RM and what not. Why do I need so many people and why on earth I need to be bothered that AM is not free therefore your file cannot move.Or AM is not free so site visit cannot happen. If you are understaffed for God's sake why do you run a business.
4) False promises and duplicity You'll never get it on the promised time. That may be the truth with everything in India but must LIC follow the same protocol. Agent will say something and lawyer wills say something and AM will say something
5) Please answer you emails Guys if you are customer at least you expect. Sorry for the inconvenience. Forget that from LIC. Basic politeness and courtesy we extend to each other is completely absent here. Try a private bank any day they will at least answer your phone calls.
