Dec 01, 2014 05:43 PM
110683 Views
-I have purchased LG 1.5 ton 4 star window AC from Snapdeal.
-Snapdeal does not sell it directly, but through unknown dealer in New Delhi.
-They took seven days to deliver from Delhi, with many bumps and front grill breakages.
-The so called video uploaded by snapdeal is all bullshit.
-The transporter M/s Bluedart did not handle by package professionally.
-I phoned LG call centre for installation service.
-The moment I said that I purchased through snapdeal, my phone was disconnected by LG customer care and was kept in debarred list.
-I then called the dealer in Delhi. He said that do not say that you purchased through Snapdeal, then they will give service.
-I again called LG call centre without mentioning Snapdeal and then they sent LG service dealer to install my AC.
There are some basic design faults in AC such as
1) The sheet metal casing is very weak.
2) The front grill is flimsy and very weak. It was broken before installation in transit.
3) The cool air comes through compartment lined with bare thermacole. I noticed that some good manufacturers provide plastic casing above bare thermacole lining. As I understand thermocole cannot take wear and tear as it is very soft material. The lever for intake air is also located in this lining which can easily wear out over time.
4) The drain hole is located 5 mm above bottom of evaporation collection tray. That means water will always remain in tray and cannot be fully drained. This will be main cause for corrosion of the bottom tray.
5) The holes for installation are not provided at right places and are very small. The installer has to drill hole through sheet metal to install the AC. No specifications are given for size of screws nor any screws provided.
6) The personnel who came for installation were not properly trained by LG. They were hammering the wooden screws and even were not knowing where to put line and neutral.
It looks like that LG is not concentrating on product design.
Overall bad experience of Snapdeal and LG.
