Bad product and much more worse service . Review on LG LWN-1861 AC

I am having a 1.5tonne room air conditioner of LG from Aircons at Chennai. The remote of the a/c stopped working the very next day. Aircons washed their hands saying that, I have to contact LG for any issue with the product or service. From that day my bad luck with LG started.It took more than 15 days for the remote to be replaced.There was 3 free services to be given, but even after calling at least 6 months only service was given.Any service request will take at least 1 month to be answered. That too only if you follow up and start raising complaints after complaints. They will close all complaints for one reason or other; to quote a few - no power supply, sun is too hot, cannot work in 2nd floor etc etc. Their service engineers demand money for service over and above the bill amount.I have even faced discrimination  as I do not aspeak. One of their Service team named GS Engineering, Mugappair east run by one Ganapathy said : "NO TAMIL NO SERVICE".

I had raised this even with the LG's Regional Manager in Chennai. He never reverted and when I took this up, the reply given was this is already sorted out - no service given, no resolution offered for this discrimination and problem resolved!!!Even now I am waiting for the last one and half months for the service to be done. Already raised 4-5 complaints - all closed for reasons like Gudi Padwa (in Chennai!!!), no power supply. One of their engineers had called me on 31st March from 9962573413 and had promised to come on 2nd April. But I find that this complaint has been closed for the reason not able to contact the customer!!! Writing this complaint after raising a complaint once again. The nearest service centre is only 1.5 kms from where I stay.LG's portal says their service is 2.1.1 - meaning you will get a call within 2 hours after raising the complaint, the problem will be attended within 1 one day and a visit done within 1 hours window. My experience is even after 211 days or months or years they will not service the AC.

Never buy a lg air conditioner.