Jun 03, 2012 08:09 PM
39905 Views
I have LG AC at home and since it is not working, I had placed a compliant for AC repair and an service engineer showed up to check the AC. He asked whether I have an AMC for which I showed him the AMC certificate which says valid till June 25th 2013. He took the Photocopy of the same and left came back after two days saying he needs the receipt for the same. I gave the receipt which he took photocopy filled the gas and left.
Next day he came back and told there was a mistake from LG end, the AMC was valid for 1 year only but by mistake printed for 3 years. I have to pay 1750.I said I need to talk to the manager. He put me through a supervisor who started saying I showed a fraud certificate of AMC .I said what LG send me by courier is what you had.You came here 3 days to verify the document, took the photocopy verified and then filled the gas. Now if I have to pay I will do only when I receive a revised AMC copy from LG with the bill for 1750- which you say I have to pay.
The supervisor disconnected the phone ordered the service guys to forcefully remove the gas from the AC. The guys came had a scuffle with the security and removed the gas from AC and left.
What kind of people you LG has for servicing? For a mistake from LG end , why should I pay the brunt.
I am trying to escalate the issue to the managers and spoke to atleast 2 and send many mails with out any response. They hear and disconnect the call.
The service is outsourced and all want to make money which is not billed.Never take an AMC for any products from LG and their within 24 hrs.
I have registered a complaint in consumer forum and awaiting the response
Such a bad service experience with LG and their hollow service excellence claims
