Sep 05, 2012 11:31 AM
27632 Views
LG INDIA & LG HOME APPLIANCES - "Shame On You"
Once you advertised so much on LG Customer Care -121. Here is a sordid story of your 121 - typical case study.
I had purchased an LG Dishwasher and have an active 2 years AMC on it. I live in Bangalore and had put the complaint with your so called Customer Care on 09-Aug-2012 vide ref number: RNA120809010258 to corrected. As Service Engineer visited on 11-Aug-2012 and suggested that dishwasher be taken to Service Center. The Service Center Person in Marathahalli took the Dishwasher on 13-Aug-2012 and returned it back after multiple followups on 28-Aug-2012.
The same night dishwater again tanked with same errors and problems.
I again launched a complaint # RNA120830079611 on 29-Aug-2012. One Engineer Calls me on 31-Aug-2012 to fix it. O with a promise to come on next day; but never turned up. Then I receive a SMS on my registered mobile with you last 4 digits - 8771 about the closure of complaint.
Is this the way you call 121 Customer Service.?
Is this your harassment to the customers.? Why I am made to undergo so much agony to call for more than 50+ times for a small repair with no fruitful result in sight.
Is this what you called LG - "LIFE IS GOOD" by harassing your customers.?
I would say SHAME ON YOU - LG
