Apr 17, 2016 05:31 PM
4284 Views
My LG TV died for the third time(no picture audio only AGAIN). After two home warranty service calls after now having EVERY component within the case of my television being replaced, my picture went out again for the third time. I do not understand the quality issues with this TV assembled in Mexico, as my experience is most TVs even no name knock-offs from Walmart last a decade or so. I cannot adequately share with you how angry I am about this defective television.
I have been very patient and gone through all of the hoops for warranty service. If I cannot get a replacement 32-inch television from LG, I will commit the rest of my life sharing with people on social media and Clark Howard the truth of my experience with LG with a television that did not last a couple years. I will not again go through the process for a third time of engaging your warranty people and wasting countless hours for a third service call. My receipt is attached. I ask that you get YOUR team to do the legwork to ship me a replacement, as at my hourly rate I have paid for this TV many times over in the opportunity cost of my time. I will be happy to jam this TV into the new box I still have and cross ship it back to you at your expense or you can send a tech again to pick it up.
This is absolutely pathetic and should be downright embarrassing for LG. Had I read the reliability reviews for this television and people's experiences with getting their sets fixed I would never, never have ever bought an LG product. My 24-year-old asked my what was wrong with my TV with audio and not video. I told him that the picture went out again and he kidded me that his 50-inch Element Brand TV that he paid less for mine at Walmart was fine a couple years later. I told him "don't ever buy an LG product."
