May 11, 2015 02:18 PM
15237 Views
I had applied for a home loan for a property in Bavdhan, Pune. We were approached by Mr. Abhijeet Hulawale, sales person of L&T housing finance, during the last week of March . He helped us to get the loan approved very soon. But, we had a confusion about the selected property and hence, we had asked the sales person to hold the loan process till we get a green signal from the builder about the property's title.
The blue print and relevant property documents were also not shared with the sales person, yet somehow, he got the approvals. Inspite of asking to hold the loan process, we got a message that the loan has been disbursed.We were informed earlier that the EMI would start only after May. But to our surprise, my first EMI got deducted in the first week of April itself. When we asked about this, the sales person said we need not worry about it if the property gets cancelled, the same EMI would be reversed back to our account. Later, we did not get clear property documents from the builder, so we decided to cancel this property and hence the loan too. This was immediately next day after the loan disbursement.
After this, the blank cheque that we had provided for insurance premium, was also deposited without any prior notice to us, which is ridiculous. As their were no funds in the account, the cheque got bounced and this is affecting my CIBIL score! The salesperson has been ignorant since then. We have been chasing for the past one month to cancel this loan, yet we just get false promises and unresponsiveness from these sales persons. We kept calling and writing mails to this guy and the area sales manager, Nitin Verma. After a long time wait, they finally confirmed that the reversal of EMI and closure of loan has been initiated. But when we enquire with the customer care, they do not have any information on this. So we spoke with Nitin verma and he said it would take 2-3 working days for the process to get updated in the system.
We waited for one week long and still there we get the same answer from the customer care that there is not such request raised! The only assurance that he has given us is a mail of confirmation from the sales person, regarding the closure process of my home loan and we don't know why this is not updated in the system. Now the situation is, we have a home loan continuing for a property which we have never bought and we are paying the EMIs for this. Such a pathetic management of the company. Never buy a loan from them
