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MouthShut Score

21%
1.24 

Customer Service:

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Quick to sell, unable to deliver
Jul 21, 2008 12:52 PM 2932 Views

Customer Service:

Promptness:

K-sec is acutely unable to carry out routine tasks like opening accounts, meeting up with customers/clients and responding to telephone calls.


Despite opening a privilege circle account(besides having a kotak bank account and kotak life policies), I am compelled to say that k-sec is a bunch of cavalier youngsters who border on the juvenile when attempting to solve problems that they create in the first place.


The dealer appointed to cater to my investments(not trades) was inexperienced and incompetent.


Customer care is'non-existent'.


K-sec is definitely not what Uday Kotak envisioned and the number of youngsters who walk in and out of the jobs in K-sec is a warning sign for any intending customer/client.


If  you want sheer chaos in your'investments'  then choose K-sec. Although kotak bank and kotak life are not bad at all.


I am eagerly awaiting the day the dealer is held accountable and my account can be formally closed.


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Brand Response

Dear Mr. Patro,
With reference to our mail dated 11th August 2008, we request you to kindly provide us with your client id or details to enable us asssist you.
Further, we would like to inform you that you can now contact us on 30305757 / 1800 209 9191 /1800 22 22 99 our customer care executive are there to assist you from Monday to Friday 900am to 6.00 pm and on Saturdays 9.00 am to 2.30 pm. Or you can also mail us to customerservice@kotaksecurities.com. You can also avail our chat facility which is available on our website.
Regards,
Seena Nair
Kotaksecurities.

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By: KotakSecurities | Dec 10, 2008  04:02 PM Comments 0

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