Name: Improvement
Item: Koovs
Rating: 2
Author: a Mouthshut User

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2.28

7,705 Votes

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dhirajpatingrao

Mumbai India

5 Reviews

Improvement

Sep 20, 2016 02:21 AM 3002 Views (via Android App)

(Updated Sep 20, 2016 02:18 AM)

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The online shopping from koovs for me is not comfortable or not compatible for me or my kinda person.first of all the product is too creepy . The actual product which has shown in app is totally different form what we get.as its size issue and quality issue is also there.and if you don't like this product the return procedure is also difficult. First go to the online website go to my account . Then from there the click the main details. Then apply for the return then print the return slip .then cut it copy the address.so bulllshit. Lenthy process not easy to customer.make it short and easy

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Brand Response

Hi Dhiraj,
We apologize for the bad experience you had with us. We would request you to please share the order details against which you have received the different product as shown over the website and was not up to the mark as per your expectations. Also, we would like to inform you that we have made the return procedure online so that you do not need to call us for return and can be initiated as per your convenience. However we will surely share your feedback with respective team and try to make return process more easy and user friendly.
We appreciate your patience and understanding in this regards.
Regards
KOOVS CARE