They value your time . Review on Kiran Motors - Navrangpura - Ahmedabad

Yay! After 4 constant days of minimal sleep….a year full of nervousness, worry, strain and pressure and having to tolerate many unwanted things and people, I am finally getting my great escape. 2 months in heaven.

Don’t wanna lose my cyber-identity…….so thought I’ll grace some web space with a little sh*t.

Kiran Motors, Ahmedabad:-

A month back, it so happened that my mom decided that she would go shopping in MY car. Which she did. I was locked up in my room upstairs trying to tackle the greatest work of literature ever created called the Indian Companies Act, 1956(ew.) blissfully unaware of the other great Acts that were taking place outside the four walls of my room.

I didn’t realize when it all happened. So when, at 4 in the noon, the bell rang and I opened the door, my harried mother walked in with an irritated expression. I gave her an inquisitive look. “Babaal ho gayi beta….” she told me. She then went on to explain how she had parked her car somewhere and had been so engrossed in shopping that only when she came back after 3 hours, she realized that in the parking area, kisine meri gaddi ko left side se poori ghis daali thi. There were huge patches on both the left doors(enough for me to be sure that both of them would have to be repainted), a brilliant dent, and a protrusion in the metal on the front door. I don’t know how somebody managed to do all thus in one go. It was no use mourning over it now coz the person was long gone. I don’t like a *ghisi hui *car….so I called up Kiran motors(from where I got my car) and fixed up a time for this. I expected the damage to be around 15000 rs. Suddenly, I remembered that we had insurance! So I decided I would claim.

As usual, I had no time. So with great reluctance, I set out an hour in the evening to go to Kiran Motors  and do the necessary babaal with them because I had no experience with how to claim insurance, get cars serviced or anything of the sort. The benevolent driver*ji *had been doing all this for me so far. But mother didn’t seem to be particularly keen to take this up, so I decided to go there myself.

So like a fool, I strolled into Kiran. I expected bad service because over the years, I’ve learnt not to expect anything from anyone. Always keep low expectations and then be happy when things turn out to be better. Their blue shirted, black panted guys were hustling-bustling all over the place and the place was really busy. I caught hold of one of them telling him that this was the problem. I was surprised when he immediately seemed to wake up and guided me to their office. He made me sit down and told me that their insurance guy would be here in a few minutes. My car was also due for servicing. So while we were waiting for the insurance guy, another blue shirt filled up the service form quickly and shouted out to a relatively junior blue shirt to park my car side as accident ni gaadi chhe(car needs to be surveyed for accident). Meanwhile, the insurance guy walked in. He wasn’t a blue shirt. He was dressed more like those models that appear on the front page of Times Life every Sunday where they promote green shirts and blue pants with white coats as ‘Friday dressing’. Because the first impression of a person leaves a deep impact on your mind, I wondered how efficient or co-operative he would be. He didn’t have the serious looks of an *insurance *guy.

Totally unprepared, I showed him the wounds. He kneeled down, examined them with great interest and asked him whether I had Maruti insurance or bahar ka insurance. I couldn’t even understand the question. As you may have realized by now, this was the first time I was ever doing this and I was basically blank and foolish. So, I called up our insurance agent hoping he could enlighten me. He told me it was bahar ka insurance.(whatever) The Kiran insurance guy seemed to suggest that it would have been more convenient if my insurance was a Maruti insurance. I told him to talk to my agent and gave him the phone. After some haa….na….and thik hai, he looked at me pointedly and asked me how this has happened. I explained to him that it was for no fault of mine. He tch tch-ed at my answer and sympathized. He then asked me to elaborate the mystery of the broken tail-light. THAT was not the outcome of this episode. The taillight I had broken on 25th December, while taking reverse. He moved around my car 3 times and stopped at a dent near the front left door. He looked at me sharply as if for an explanation. He could make out that this wasn’t the outcome of this episode either. I told him to leave it as it is. That was a gift from an idiot on a bike who was going at 50 kmph on a road that permitted no more than 20kmph. He smiled wryly, kneeled down and examined it for a good 30 seconds. I don’t know what he saw in that dent. He just got stuck to it. Then he started stroking the dent with great affection like human beings stroke their puppies or kittens etc. He smiled at the dent as if he was smiling at a girl. I was standing there like an idiot wondering what he was doing.

Then he told me that I probably wouldn’t get insurance for the broken taillight coz it was due to my fault. But he would make an estimate for the ghise hue darwaze, dents and protrusions in 5 minutes. He made my sit in the office once again. After 5 minutes, a blue shirt comes up to me and says that it would take about 10 minutes more. He asked me to sit in the waiting room….which fortunately was air-conditioned and had a TV. So, I tried to engross myself into some extremely intellectual Govinda movie that was playing. After 10 minutes, he came back….and gave me an estimate of about 15000 rs. I was expecting this. He told me that the car would be ready in three days. After some more co-ordination with our agent about when the surveyor would come etc. etc., he assured me that I won’t be having too many problems and that most of the claim will be passed. I was happy. I had expected endless waits, inefficiency and a taste of the red tape that is such an integral part of everything here. They told me to take away my belongings from the car so that they could take it away. I took out my teddy bears, comb, lip gloss and vitamin supplements(what do you expect in a girl’s car?) and a whole bunch of petrol bills which were useless. There were sooo many of them that I couldn’t handle them. Poor insurance guy cleaned up the garbage. In a matter of about 45 minutes, it was all done and I was back in the company of he Companies Act, 1956 within the 4 walls of my room.(contd. in comments)