Cheating by ticketing staff. Review on Kingfisher Airlines

Cheating by Kingfisher reservation staff at Lucknow

It was quite surprising to note that executive / management staff of Kingfisher airlines at Lucknow airport counter is indulging in cheating passengers by taking more money than they are supposed to take and not issuing proper receipt.

This incident occurs on 27th Sep.’10 when the President of Consumers Forum a gold card member of Kingfisher approached their reservation counter for change for his ticket from 26th to 27th Sep.’10. First a lady came into the picture and then case was transferred to Mr. Vineet who informed that he is getting an approval from their head office by email. After a wait of 10 minutes he informed that a sum of Rs. 2000 is to be paid towards the difference of amount. The undersigned offered to pay through the credit card to which he informed that this cannot be paid through credit card and has to be paid in cash only. A question was raise to this effect but he pacified and convinced that the system will not accept credit card.

Since the flight was to take off in a short wile and there was not much time to haggle, the amount was paid and the revised ticket was issued without any mention of the difference of amount paid in cash. No receipt was also issued. On the return when this matter was raised to the customer care of Kingfisher they informed that as per their record, only Rs. 800 has been charged against this change of date and no where it is reflecting that Rs. 2000 had been charged. Since then and till now customer care been informing that no reply is coming from Lucknow office. Emails and fax copies sent to the chairman, MD and other management board members of UB Group also have not been responded back.

Now the whole machinery of Kingfisher airlines is silent on this issue, we do not know if any action has been taken against this gentleman for cheating the passenger. This complaint is being posted here to alert the consumers to be careful with the staff of Kingfisher airlines as one does not know how many of such gentleman and gentle ladies be leaching out money from the passengers/ consumers.

This is evident from the fact that the management board, the HR department and the customer care does not find themselves empowered to get the right details and punish the culprit, thus tarnishing the image of organization. This also reflects on the organizations lenient view about their staff.

Dear readers be cautious with Kingfisher staff

Dr. Sunil Prakash