EXPERIENCE WITH KINGFISHER CLASS- Part 2. Review on Kingfisher Airlines

Wanted to Share Dr Mallya's mail which is in reply to my complaint. Dont think he is too sorry about it, but somewhere he politely regrets on the griviences in a politically correct way so that no further actions are initiated. As if he is trying to convince a first time air traveller who lives in a remote village in India regarding aircraft design, rules and regulations, LOL indeed. Anyways, for me, this airlines is an absolute no-no and will not waste any more of my time with this airline called Kingfisher. They are arrogant and one day they will pay for it. Here you go.

Dear Mr. Sanyal,

Thank you for your email of 2 July apprising me of your experience with Kingfisher Airlines when you travelled with us from Bangalore to Mumbai and back, last week. Firsthand feedback from guests is indicative of the performance of my airline, and I appreciate that you have shared your views with me. I note that this was your maiden flight with Kingfisher Airlines and that you were looking forward to enjoying our service; I am concerned to learn however that you felt let down with your experience.

I note that while checking-in for your onward flight from Bangalore to Mumbai, you had checked-in for your return flight as well, and particularly requested for a reclining seat on account of your medical condition. However, I am concerned to learn that, when you arrived at the airport for your return flight and sought confirmation about your seat being reclining, you were informed that it was otherwise. I appreciate your dissatisfaction with the responsiveness and demeanor of the staff assisting you and the manner of addressing your request. Please accept my regrets that you felt let down on this account.

I acknowledge your further displeasure with the service of the crew on your return flight on IT 111 from Mumbai to Bangalore. I note that you urgently wished to use the washroom and since the aft washrooms were difficult to access as the food carts were being cleared at the time, you requested the crew to use the washrooms in the forward. Please accept my regrets that you felt let down with the responsiveness of the staff to your request.

While the design and layout of the aircraft is such that the forward washrooms are mainly used by the Kingfisher First guests, crew is trained to use their discretion and handle such issues with sensitivity and discernment. However, I do regret that the res ponsiveness of the crew on this occasion left a lot to be desired, and I can well appreciate your dissatisfaction.

At Kingfisher Airlines, the staff goes through a rigorous selection and training procedure to ensure that they deliver exceptional hospitality to guests. They are trained to be empathetic and sensitive; however, your feedback indicates the need for improvement in this area of our service. Your comments have been shared with the concerned crew as well as with the staff at Mumbai Airport and the need to deliver the quality of service that is a hallmark of Kingfisher Airlines has been reiterated to them.

Mr. Sanyal, I regret to know that you felt extremely let down with this experience and thank you for writing to me despite your disappointment. I assure you that I am committed to delivering on our promise of a delightful experience to our guests; your feedback will therefore help us to focus our efforts on areas that require attention. I hope you will view this as an exception and allow us the opportunity to regain your confidence in our service.

Yours sincerely,

Dr. Vijay Mallya

Chairman and CEO

Kingfisher Airlines

A UB Group Company