Mar 11, 2009 03:29 PM
9512 Views
I had the most horrible experience buying a Maruti Zen Estilo from M/s.Khiviraj Motors, Chennai in December 2007. It offers one of the worst service and also the accessories dealer inside the Mount Road Show room can best be termed a cheat.
In my case after accepting money for providing Sony's speaker for a Sony CD player purchased from there they simply provided a local Chineese make speaker for the Car and consealed it inside the rear back door. On questioning Mr.Jain insisted it was Sony speakers and told us to have faith in him. However when we asked him to open the same his fraud was exposed and later he was forced to put back the original Sony's speaker.
Now on 11th March 2009 while undertaking a job of free replacement under warranty period of Wiper Motor the car was sent back with the front wind screen fully scractched by their shabby mechanics without informing me of the same. This has occured while the faulty motor was being removed. The fact that the mistake was not even informed to the customer with a sole aim of hiding it only proves the disintegrety of M/s.Khiviraj Motors. I had to send back my car from my Office nearly 25 KM away for entire replacement of a front wind screen. I had therefore insisted that all repair jobs should be done in front of my personnel as I have no belief in the honesty of the mechanics in Khiviraj Motors.
My advice is never to buy any automobile from M/s.Khiviraj Motors. In fact I have not done any free services for my Zen with them.
nikonhi23.
S.JAIKRISHNAN
Vehicle No.TN 07 AQ 3222
