Dirty Piece of Shit!!!. Review on Kenya Airways

My parents traveled to Joburg from mumbai on nov 12' 2006 to show support toAfrican countries and took Kenyan Airlines Flight . It was delayed by 48 hrs.Initially in Mumbai and then at Nairobi. They are old and had so much pain andwe were so panic for all 2 days. When they reach Joburg somehow, their baggagewas also lost and till now there is no response from the airlines !!!!. Bewareof this. Then I wrote letter to the everyone in their Management Team/Board ofDirector (copy is attached as well). Now, they are trying to figure out ourbaggage && Reasons how the plane got delayed.... Kenyan Airlines, theirstaff, management/board of directors all are dirty piece of shit..

My FIRST Mail -

Sent: 14 November 2006 02:02 PM

To: Kinyanjui, Kevin; Naikuni, Titus; Canty, Neil; Fraser, Hugh -HDQDCKQ; Mwaniki, Evanson; Dinesh.Kapila@kenya-airways.com;Micah.Cheserem@kenya-airways.com; .com

Cc: Station Manager - EBBKDKQ;Reservations, Lusaka; Info - Lusaka;LusakaKQ Sales; Station Manager - ZNZ; Country Manager Zimbabwe -HREBAKQx;info@kenya-airways.sn; kenyair@rwanda1.com;

Subject: Very Urgent!!!! Take it Very Seriously !!!

My parents took kenyan airlines flight KQ260L on nov 12 (scheduled at 4 o clock) from mumbai to johannesburg.It wasdelayed repeatedly till 48+ hrs and now their baggage is also lost. No one istalking properly when they asked for the same at JoBurg airport. They are stillwaiting for their luggage to reclaimed. Its very unfortunate, that myparents suffered a lot during the journey and we were worried all for 2 days.

We have been told by our fellow friends - not to take any african flightsspecially kenyan becos of bad reviews, but to show our support to developingnation they took this flight and this was their biggest mistake. Youpeople don't deserve anyone's gratitude. We were not knowing that Airlinesstaff is hopeless, dont even know the basics of courtesy. What aAirlines??? it took them 2 + days to reach South Africa from MUMBAI. Now theirbaggage is also lost, which is expensive. Who is going to pay for all this? Iam marking cc to whole management /board of directors of kenyan airlines. Theyshould know, if the can not manage the airlines, better retire. Let me knowif anyshameful responsible Senior Management people from this committe talk tome.

I am launching a complaint in IATA and other InternationalOrganization forthe same. I will publish the story on web itself so thatmillion\'s of peoplewill read including you. This is disgraceful.

Kenyan Airlines is really dirty piece of shit....and I am going to raisevoiceagainst you people who create problems for the passenger...

Let me know if any shameful responsible Senior Management people from thiscommitte talk to me.

I am launching a complaint in IATA and other International Organization forthe same. I will publish the story on web itself so that million's of peoplewill read including you. This is disgraceful.

Their Response -

Thank you for your email. I am very sorry to hear that Mr and Mrs Sisodiawere delayed for more than 48 hours. I will go through the records to seewhat happened and will revert to you as soon as possible.

In order for me to trace their baggage, could you please supply me with thebaggage claim tag numbers? The will enable me to check and see what ishappening with the bags.On behalf of Kenya Airways, please acceptmy sincereapology for any inconvenience caused by the delay and promise toconduct a fullinvestigation on what happened.

Kind regards

Petros Ngwenya

CUSTOMER RELATIONSEXECUTIVE - South Africa

On behalf of Kenya Airways, please accept my sincere apology for anyinconvenience caused by the delay and promise to conduct a full investigationon what happened.

Kind regards

Petros Ngwenya

CUSTOMER RELATIONS EXECUTIVE - South Africa

My Reply to above Mail

Date: Nov 14, 2006 8:38 PM

To: "Ngwenya, Petros" <Petros.Ngwenya@kenya-airways.com>

HI Mr Petros & Others,

Its very easy for you guys to say sorry and quickly apologise. You dont evenimagine the kind of pain which we felt in last 48 hrs and u r here, writingapologies (giving excuse and explanations). This is very poor.

One of the most unfortunate thing is that they have TO & FRO Ticket so theyneed to travel again by your third class airlines in january' 07. Again you aregonna give us excuses.

Are you guys running airlines or creating problems for the people? I am SrManager in one the top IT company in India. I will write a detailed complaintto IATA & Other International bodies, writing reviews to all topwebsites/blogs. Trust me, I will let you know guys, how much expensive is toplay with human emotions.

Shut down your airlines, if you don\'t know how to run the business.

I have written to board of directors/management team also but no response fromthem. Do you guys understand english....don't you? Get me the email id of thefollowing persons -

1. Mr Evanson Mwaniki - Non Executive Chairman

1. Mr Titus Naikuni - Group Managing Director & Chief Executive

   
   




2. Kevin Kinyanjui - Information Systems Director

   
   

Make it count -I want detailed report in next 48 business hours - whatthe hell happened that flight took 48+ hrs from MUMAI TO JOBURG, and how theydid not get the baggage when they went for it? Baggage contains some personalitems which carry a lot of meaning to all of us.

I am waiting for your response. Why don\'t any of your Executive Chairman talkto me? What he does? Sitting in a board room and doing nothing of the kindaservices you guys are offering to their customers.