Jan 30, 2016 01:11 PM
19155 Views
Our family had purchased the Kent Pearl MRO somewhere during Aug'14, the warranty of which got expired on Aug'15, we started having issues with the Water Purifier exactly after 2 months from the expiration of the warranty(the product is designed in such a way that it creates problems exactly after the warranty period so that the Kent company can start minting money out or services Engineer visits and parts replacement), since the Purifier was out of warranty, I had to book a service engineer visit who mentioned that the Filters need to be replaced and that will cost me Rs 2100/-( I have already spent Rs 17000 for this Faulty Purifier, another 2100/- will result in my expenses going to Rs 19100/- just within 1.5 years of its purchase.) since it was inevitable, I had to shell out Rs 2100/ towards the parts replacement and Service Charges, it is not even 2 months now that the Kent Purifier has stopped working again and the Kent Customer care and AQua world(so called Authorized agents for Kent) are saying that I have to pay for the engineer visit again and also for the parts replacement if the service technician replaces any part.
My sincere advise to people purchasing Kent Purifier is that DONT PURCHASE KENT as it will burn a very DEEP HOLE IN YOUR COMPANy and the PRODUCT FAILS REPEATEDLY after the expiration of the Warranty and PLEASE DONT PURCHASE IT FROM EZONE RAJAJINAGAR.
I am now going to go ahead and log a compliant with the Bangalore Consumer Court
