Mar 21, 2010 11:48 PM
12494 Views
This is to warn everybody on the fraud company Kent and its dealers.We purchased Kent Grand Plus model in bangalore in feb 2010- from GOOD Mineral(sub dealer is RV minerals), in Bangalore!
Since installation, it started giving beep sound, indicating faulty or old filters. With a month, repairs were carried out 4 times, with no rectification. Morever, a yellow deposit started coming in bottom of bottle on storing water 2 days.
Problem is Kent has outsourced its service as well, so the service will be given by your incompetent dealer and not Kent company. My repeated calls to Kent cust care Bangalore (mgr head: Sangam) produced zero response and they kept directed us back to dealer. Calling head office Noida (consumer head mr. vikrant) again kept redirecting us back to Bangalore. This nonsense continued, with nobody ready to take action. Sangam - mgr head from Bangalore office is completely irresponsible and says kent does not take any responsibility for Kent products sold thru dealers and we should goto police station instead of coming to Kent customer care !!!
Finally after a lot of shouting and calls to Noida and dealer, and cust care, the deater finally suggested he could take back machine but not give me full refund back! I still have a mind to goto consumer court for this fraud company Kent cheating customers and not even able to provide safe water, leave alone rectification and service!
Better be aware of their service model, outsourced service for products purchased any of their own dealers!
