Aug 07, 2007 09:39 PM
6446 Views
I have been using this machine for last 3 years. It is really a good product. But I want to comment about their service network.
I am hailing from Alleppey, Kerala. Kenstar W/M are being sold by many agencies in this district. But there is no servicing agency in Alleppey. For any complaint, we will have to wait for somebody to come from the nearest district - Kottayam. That too they come as per their convenience. Not only this, they charge you Rs. 100/- extra as out of city ( As Alleppey is out of their city) batta !
Recently I have lodged a complaint in writing about this to the Good morning agencies, Alleppey, from where I have purchased this product. But I have not received any reply in this regard. I have even asked them to not to market this product, if they are not willing to provide a servicing agency in our district.
I wish some of their authorities to visit this mouthshut.com to see the customers comment on this product and about their poor service network, if they want to keep their product upright in the market.
Poor show... Kenstar
