Jul 12, 2013 01:24 PM
5285 Views
My daughter is availing various services from kaya from adyar/t.nagar for the past seven years. She took a package for laser hair removal for chin and upper neck. We did not get the promised results. She took about 20 maintenance sittings in t.nagar. The hair growth just got worse and the treatment was completely useless. We were advised to switch to pain free laser and continue the treatment at alwarpet. After a few single maintenance sittings in alwarpet, we were suddenly forced to take a package. We insisted that the package should be for chin upper neck. It was accepted by ms surekha raj and we took the package.
Throughout, in the past seven years, the treatment was for chin and upper neck only. Now, half way through the current package, taken some 15 months ago, when she went for the fifth sitting, with prior appointment, she was told very rudely that the package was for chin only and she had to pay more. She was rudely sent out. This is a shocking treatment reserved by kaya to a customer who stood with them for seven years, in spite of poor response to the treatment.
We wrote to care@kayaindia.net. The area manager spoke to me the next day. She was very rude and curtly told that nothing can be done. Though mistake was completely on their side, she doesn't own up any responsibility for the discourteous service. It's apparent kaya doesn't value the relationship with customers.
We do not want continue with kaya. We asked kaya's alwarpet branch to refund the money for the two sittings not going to be availed by us. I expect positive action and the refund cheque by 16th July, 2013.
