I HATE TO BE ASSOCIATED WITH KARNATAKA BANK DUE TO. Review on Karnataka Bank

I HATE TO BE ASSOCIATED WITH KARNATAKA BANK DUE TO THEIR UNPROFESSIONAL SERVICE.

Branch Id: BANGALORE - RAJAJINAGAR

Customer ID: 064081171

Name: Praveen Rao

Date of Issue: November 5, 2014

Branch: Rajajingar 6th Block, Bangalore.

Complain

A lengthy que at the Rajajinagar Branch and a total non-cooperative banking staff.

I usually do an online transaction saving my time only as the Rajajingar Branch is popular for the delay in Cash counters.  Both the Payments and Receipts are maintained by only one counter.  Unfortunately due to non-technology, uncompetitive and unfriendly money click option, I was charged previously for no reason and  Now I am forced to visit the branch to do my transaction.

Like I said before, The branch is very popular for long ques for no reason.  I requested the Officer who takes care of Deposits to accommodate an other person for receipts or cash as that could reduce the que which had already crossed the main gate of the Branch(you may look into the CCTV footage) on November 5, 2014 because there were a lot of senior citizens as well standing in the Que.  The answer I got was hilarious, they are documented as follows by a couple of your staff:

1. There is no way that we could accommodate extra people for this reason

   
   




2. The Ques are also line up in SBI

   
   




3. Please you may talk to our CEO

   
   




4. We do not care even if a Senior Citizen is standing for hours, We cannot accommodate.

   
   




5. If you have any problem then you may contact our regional office.

   
   

My question to you is,

Are these officers / Staffs trained professionally to handle customers who invest in your Bank?

Are they trained to answer politely or just reluctantly?

Should I question about your training provided to them about Customer Service or is it the reflection of the quality of our training imparted on your staff?

I have a hilarious re-question for Question number: 2

Why would u compare yourself with SBI?   SBI is a nationalized bank and they do no charge for online Password reset transactions atleast.  May be people working there are senior citizens and cannot impart technology so fast.  Its understood.

UNFORTUNATELY I WILL HAVE TO REMIND THIS TO YOU - Your bank is a private Bank? you are in business to give competition to the Nationalized banks.  Your team is young compared to theirs and all these days I taught, your staff has the capability to handle things swiftly and fast? they proved it wrong?.

I also bank with HDFC and if I stand there for more than 5 mins in confusion, I am offered help by their own staff who would come out of the seat and talk to me if I need any help.  I understand, to rise up to these standards for the Staff of Karnataka bank? it would take time, may be years.  But do not compare yourself with other banks please especially with people like me who has experienced amazing  banking services of many banks.

Comparison with SBI!  Your staff should understand that Karnataka Bank is in news for wrong reasons for few months.

Source:

https://timesofindia.indiatimes.com/city/chennai/Bank-manager-and-deputy-held-f
or-fraud/articleshow/15539628.cms

There are few such incidents as well.

The staff says, PLEASE TALK TO OUR CEO.

So, I would like to have Mr. P.Jayarama Bhat(Who walked away with the best Banker award) to be seated on the Bank?s desk to answer my query as recommended by your staff.  Mr. Bhat can you please answer my query in the Bank as I felt that my request to check if anyone extra can be arranged in the cash counter to clear the que was a too difficult problem to be resolved by your non co-operative staff?

All I understand here is your staff in the branch does not care for the Senior Citizens, They want the customers(who take trust in your bank) to contact the regional office for any kind of requests they  make at the Bank.

To add to this, the Branch Manager was on leave I guess.  This gives me a feeling that the staff does its own thing in the absence of the Branch Manager.

I would be happy if you could acknowledge this complain and provide suitable feedback to your staff at Rajajingar Branch.  Well if this is not acknowledged, then I may post it on all the social networking sties and few complain sites like Mouth shut.com as well.

We place all  your trust on you and in return expect some decent resolution when we raise our concern regarding the Banking service.

Regards,

Praveen.

AN UNHAPPY CUSTOMER WHO WOULD THINK HUNDRED TIMES BEFORE WALKING INTO THE BRANCH EXPECTING SERVICE.  I WOULD KNOW I WILL WASTE ATLEST 1 HOUR OF MY TIME FOR NO REASONS, THE NEXT TIME I WALK INTO YOUR BRANCH.