Apr 06, 2016 07:25 PM
16472 Views
I am forced to take the liberty of escalating a rather unfortunate episode of your team, in service of our KAFF wine chiller, since March 20, 2016.
Its been nearly 3 weeks, and apart from speaking to engineers and sales agents who seem to differ on what is wrong with the machine, we are really at the end of our tether.
On the week of March 20, we were promised a visit and resolution before Holi.
Chased up again after the long weekend. A service engineer(ph:+919910049698) came and said the machine needs fresh gas.
Disappeared again, and we chased up and found Mr. Puneet Bhatnagar at KAFF(ph:+918588880436) who promised to resolve this.
The first week of April, we are told that the gas is not the issue. The compressor needs to be changed. When asked what would that cost us, KAFF reps disappear once again.
Following up again on phone, we are now told the compressor will cost Rs. 8000. When asked what duration the warranty applicable will be for, he says he will get back.
Following up again, we are now told that there is no warranty.
It has taken us nearly 3 weeks, speaking to 3-4 persons, over 10 phone calls, and our KAFF wine chiller sits idle. A terrible statement for your product, and after sales effort.
If this is not the benchmark for service that KAFF upholds, you would be quite happy that I have brought it to your notice.
What remains to be seen, is how soon you will be able to get our wines chilled again. I hope I do not have to escalate the problem before the weekend is over. I look forward to hearing from you.
Regards
Vaibhav Kala
Aquaterra Adventures™| Atali, Ganga - an Activotel By Aquaterra
Email me at Vaibhav@aquaterra.in| Visit us at https://aquaterra.in| https://ataliganga.com
S-507, Ground Floor| Greater Kailash - II| New Delhi - 110048, India; Ph:+91-11-29212641| 29212760| 41636101| Fax:+91-11-29212641
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