I bought a Kent Autosoft water softener 2 yrs back. The softner stopped working a year back. After loads of effort an engineer came who said tge beeds need to be replaced, which are not in stock n will b available soon. He has been avoiding for one full year, n now tge whole machine is blocked and we are not getting a drop of water, while they cant find a person to even repair it despite numerous desperate calls. Why do they sell a product when they cant service it. And its a damn expensive one. Customer service is a joke.
