JetLite does not refund upon ticket cancellation. Review on JetLite

I have read stories from across the internet about how JetLite is

duping people. I thought it can never happen to me. But I was wrong. I

bought a return ticket(Paper ticket) from Delhi to Kathmandu for two

people via credit card at the Bangalore airport counter. I canceled my

ticket on 03 June 2008 at the Bangalore airport counter. The guy at the

counter told me that my money will be refunded to my credit-card in

10-15 days(It takes only 1 min to charge to my credit card but 10-15

days for refund!) and gave me a cancellation slip. I didn't receive my

money after 15 days and I called up the Bangalore Airport counter of

Jetlite and Informed the same. The guy once again told me that it will

take another 10-15 days and this time he gave me a cancellation

reference number(This was supposed to be given when I first canceled

my ticket). I also lodged a complaint through feedback@jetlite.com but

there was no response. Since then I have been calling the customer

support, the Bangalore Airport counter of JetLite to no avail. Lodging

complaints at feedback@jetlite.com is useless. All I get is an

auto-response which is followed by a reply from their customer support

exec which says, "We would like to inform you that we have given your

request to concerned department for the verification" OR "Kindly send

us your ticket numbers for further verifications"(Although I mentioned

all my details when I lodged my complaint). Apparently they don't give

you a reference number to track your complaint. So every time it has to

be a fresh case for them and every time you have to re-tell the whole

story. Rationale? That's their "Emotionally Yours" touch to customer

care!

Here is a copy of my JetLite

Cancellation Slip:

Now when I call up the Bangalore airport counter, they tell me that my

ticket number(705-2401-959691) does not exist. I have luckily made a

photocopy of my paper ticket. And that my PNR number points to some

body else traveling some where else. It all looks to me like this is

nothing more than Fraud.

I have no where to go now. I am planning to file a case with the Consumer Court.

I have read stories from across the internet about how Jet and JetLite

are duping people. I thought it can never happen to me. But I was

wrong. I will never fly Jet OR JetLite. And I advice the same to all of

you.

Regards,

Krishna Akella