Extremely Bad Customer Support. Review on JetLite

I travelled along with my family by Air Sahara to cochin on 25th Dec, 2003. Going and coming was a bad experience which I can't really blame them totally for, since there was heavy fog in delhi. But the arrangements they had made in cochin were really frustrating.

All passengers were made to stay in the hotel lobby from 1pm to 7:30pm. Everyone was sick of being at one place for so many hours. No arrangements even to go back to airport untill evening. No responsible person to take care of the passengers needs. Anyways that was the delay treatment.

They have this Bid 'n' Win contest on the plane. Its pretty good. 2 of my family members won two items. One a rotary roaster, Good product.. but failed on the first day. And another product a Birla Air Purifier worth 9 grands.

We collected the Roaster but the Air Purifier wasnt there in stock. So they said they will courier it.

First let me tell you about the Air Purifier. I still hav'nt received it and today is the 3rd of Feb 2004. I was given a receipt of the payment I had made towards the product and with a phone number on it. The number either keeps ringing or is engaged. I happened to get in touch with their office number which I took from the net. They said they will inform the concerned person who will get in touch. No calls and it has been 20 days since then.

Now I can't even get thru this number. Someone just picks it up and puts it down.. or it just rings. Strange... Its the only number for mumbai as contact. That was my follow up for the Air purifier. I shall try my luck again every day.

Now about the Roaster. My Unfortunate Aunt who landed up bidding a high price and still gets a defective piece. She went to the Airport to return it as guided by the mumbai office whos number you should be lucky to get thru. She was made to wait outside the airport for an hour, because the staff was busy at that moment and she would have to wait for the staff to come out.

Finally she made it in after an hour. She was asked to collect another piece later on which she went again to pick up. Again the waiting outside the airport. To her surprise she gets the same roaster that she had given back. They refused to accept they it was the same one.. But finally they did apologise. They we going to send the roaster to her place the next day. Its been 10 days.. Nothing yet. At the airport while waiting for entry, she met a lady who has been running after these people for 3 months now for her defective mixer grinder. And she was just one of those who are facing the problem. She called the office. And they asked her to email at an email address.. I have send the email but have received no reply since then.

How worse could it get.... You have payed.. You are stuck. You have to run around. You have to make phone calls. You have to get frustrated. You have to wait outside the airport because of the poor service that they are giving. Not to forget.. We even faxed them for the same before, they faxed back asking to go to airport. But when we faxed back asking for a name and telephone number which we could contact. No Reply.

Why trust anyone who puts their customers in so much pain. What could be worse than not even being able to get in touch with them easily for support.. Life runs smooth untill we make some wrong decisions.