Worst ever customer service. Review on JetLite

I had a worst experience with your customer service in Bangalore on Oct 27, 2005. I was supposed to fly from BLR to HYD on S2 302(I do not remember flight very well) at 3:20 pm. when I came to BLR airport I was told that flight is delayed and revised timing was at 4:30 pm. Around 4 pm the flight time was again revised to 7 PM. When I checked with the staff, I was told that this is a confirmed time and no more delayed were anticipated. The worst part started at 6:50 or so, all of the sudden the flight got cancelled and passengers were told to check in to an IC 915, scheduled for departure for 8:15 PM. All of the passengers who had checked in to S2 302 were made to wait in a separate queue near IC check in (like un-touchable), hardly anyone from Sahara was seen there to help us. Around 7:30 pm or so IC folks started issuing boarding passes to Sahara passengers. But by the time my turn came the check in person told me that only 30 seats are allotted to Sahara, so for the rest there are no seats!! Apparently Sahara staff was aware of this and were just watching the fun, not even bothered to talk to passengers. Finally I bought another ticket from IC and boarded IC915 and traveled to HYD on my own.

1. I wasted my 6 hours in the airport, with no productively. I could have taken another airline if it was going be this late.

   
   




2. these folks are not honest with customers. If 30 seats are available in IC and they had more number of passengers, no planning was done by these folks and we were kept in the dark.

   
   

Given a choice , I will NOT fly with Sahara anymore.