Dec 19, 2011 08:16 PM
5321 Views
(Updated Dec 19, 2011 08:19 PM)
My 4 relatives including an old mother and a child were supposed to travel from Bagdogra- Kolkatta- Chennai and reach Chennai at 18:10 hrs from where they were supposed to board the train. (Ticket no ETKT 589 3572191126) However in Bagdogra airport they were told that Kolkatta airport is closed due to bad weather and flights will be too delayed and they will be re-routing via Delhi. We agreed as they had to catch the train from Chennai at 10:15 pm to Mangalore. However on arrival at Delhi airport, the airline staff had no information about the ongoing flight to Chennai which did not have any seats nor Kolaktta flights getting cancelled/delayed and they could not understand how they arrived there. On this I got suspicious and called Kolkatta and I learnt that Kolkatta had good weather today and no flight was cancelled/delayed (the ones they were to fly in). Ms. Shrada of Bagdogra airport maybe in order to accomodate her known passengers deliberately lied and cheated my passengers. I am sure of this as, after the passengers reached Delhi, she refused to pick the call or come on the phone. You call from new number, they will pick the call and say she will call back but after that they wont pick the call from the same number again.
This is a deliberate act of lying, cheating and harassment to the passengers by a Jet Airways staff. My passengers who should have been in Chennai to board the train will have to stay at a hotel in Chennai and take the flight tomorrow from there to Mangalore. Not to mention the harassment at the airport and hearing that "there are no seats" in Chennai flight, "You were supposed to go to Kolkatta, how did you land up here in Delhi?" Because of this cheating I had to cancel the train tickets, book flight tickets for all 4 passengers from Chennai to Mangalore and also book a hotel. All these extra expenses (over Rs.17, 000) because somebody casually thought of lying and misplacing the rightful passengers from their flight to serve their own purpose not imagining the loss and harassment faced by the passengers along with monetary loss.
The issue is- I have used Jet Airways several times in the past and have never had such complaints. This just goes to show how one bad egg can do damage to the image of an entire organization.
