Had heard of poor experiences other customers had with online shopping on smaller/less established portals like shopclues. I never thought I would be a victim to such issues if I shopped at an established portal like Jabong. Big. Mistake. Huge.
Ordered a product and the first time send a wrong product. Returned it and reordered the second time.(they offer exchange, but the one I ordered was not "eligible")
I ordered and paid for the second time and guess what. they sent a wrong product again.
By this time I am upset and don't want to wait another week for my cash to be refunded. When I call the customer care centre, I am given conflicting stories and incorrect information. I am told the product with be picked up on priority but no time frame can be given. I am told there is an issue with the batch/lot of products. If they are cognisant of such a big blunder at their end, I wonder why they penalise a customer for such issues. Should they not want to resolve these issues at the earliest to ensure they don't loose the customer base.
They have teams with nomenclatures like escalation team . just to confuse and pacify customers because this team will give the same clueless answers as the normal executive.
No resolution to the complaint yet, neither has the product been picked up. quite frankly I'd recommend against using Jabong! Ever!
