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MouthShut Score

37%
2.01 

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Non avalibility of Free return once sold
Aug 28, 2013 12:09 PM 1407 Views

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First of all E-shopping is waste of money and time. They increase the price and then offer exciting discounts on it{Esp Flipkart, Myntra, Jabong} and once the product is sold they don't give you proper after sales service even if you received a damaged product.


So I Ordered 1 American Tourister Bag, 1 Tshirt, 1 Sandal from Jabong.com. received within 4 days time. The product was in good condition and not old stock or used.


One Thirst I ordered didn't fit me well size wise so I mailed regarding a Return and they said to courier the T shirt which would cost me around 100-200 Rs. But I argued a free return policy as stated by them on their website and they said they don't offer such facility in my area.


The next question was if you want to sell you can come and deliver the goods but if asked for return then immediately the service is not available in my area? To which he responded by a moment of silence, after which I never called as the main goal of online shopping is time saving and convenience which I think Jabong failed to deliver.


Thanks for reading,


Aamir Saadan.


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Brand Response

Hello Aaamir
We apologize for the inconvenience caused.
We like to inform you that we have tie ups with different courier companies through which we do delivery and return. There are pin codes in which courier companies provide delivery however they don't provide reverse pick thus we have to ask customer to send the product back by himself however the courier charges paid by the customer is return to the customer in form of jabong credit which they can use to place order with us.
We now provide instant return to our customers thus you can check the product at the time of delivery and in case you are not satisfied you can instantly return the product.
We also request you to please share your order no. so that we can investigate your query.
With Regards
Team Jabong

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By: jabong | Aug 28, 2013  02:30 PM Comments 0

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