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MouthShut Score

27%
2.02 

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+91-124-6128000

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Received torn garment. Never order from Jabong
Dec 10, 2012 05:56 AM 1539 Views

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I would never order clothes from Jabong again. I had to send a gift to India to my pregnant sister. I sent her a maternity top which was torn. They say they have 30-day return policy, but very conveniently told me that they don't have a return pickup service in my area code. If they can deliver defective stuff to that area code, then they can definitely arrange to pick that up.


It was a horrible experience. I lost my money as she could not courier the garment back.


They say they have a quality check team, and each product is checked for quality before shipping. But I don't believe that.


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Brand Response

Hello Khushi
We would like to inform you that we have clearly mentioned in our terms and conditions that
"Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address." You can read our cancellations & returns policy here -
http://www.jabong.com/cancellations_and_returns/
We at Jabong.com maintain a strict quality check of every product which is shipped from our warehouse.
Please provide us your order detail so that we can check and provide necessary resolution.
With Regards
Team Jabong

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By: jabong | Dec 10, 2012  10:43 AM Comments 0

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