Please see the below emails from Jabong
This people will create lot of inconvenience to the customer and they will not deliver the goods and they will not transfer the money as well if you call to the customer care they will tell we are working on this issue with high priority but no body will respond in a proper way.
Jabong Info
Jun 1(8 days ago)
to me Jabong.com
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Dear Kiran,
Your PREPAID Order Number 140601989037116 is CONFIRMED.
What now?
We will deliver your order in the shortest possible time. However, If you want the product at a later date, you can convey the same to our delivery executive once he gets in touch with you.
We will send you an SMS and email with tracking details once any product in your order is dispatched
You ordered for…
Product Name
Product ID
Size
Qty
Expected Dispatch Date
Expected Delivery Date
Paid Price
Brown Boots
RE104SH18NSBINDFAS-1208311
06/02/2014
06/04/2014
Dear Kiran Kumar,
We regret to inform you that the following item(s) in your Order No. 140604279863033 did not pass our stringent quality control checks and hence could not be dispatched:
RE104SH18NSBINDFAS-1208311: BOOTS BROWN
:
:
We are very particular about the quality of products we bring you. Unless we are certain that you would be delighted with what you get, we don’t dispatch your products.
Our customer care executive will get in touch with you within 48 hours to answer any queries you may have, including about refunds, if applicable. We sincerely apologize for the inconvenience caused to you.
Thanks for choosing Jabong.com as your shopping destination!
Team Jabong care@jabong.com via jabongmails.com
2:23 PM(19 hours ago)
to me
Description: Description: Jabong.com Description: Description: CASH ON DELIVERY Description: Description: FREE SHIPPING NATION WIDE Description: Description: 30 DAYS RETURN POLICY!
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Shoes Clothing Sports Bags Jewellery Accessories Fragrances Home Brands
Dear Customer,
Greetings from Jabong.com!
We wish this mail finds you in good health and high spirits. Please accept our apologies for the inconvenience caused to you in regards to the order number 140605639773917. To drive away the same, we tried to contact you on 08 Jun at 14:23:05 hours on 919591706726.
Owing to our low luck, we failed to speak with you.
Kindly note we are working on your complaint and would soon revert with the optimum resolution.
Feel free to write in to us at care@jabong.com.
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Description: Description: 30 Days FSree Return
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When you order from our website, we will ensure that the product gets dispatched within 24hrs.
Jabong.com's 30 Day
Returns Policy
"No Questions Asked!"
CALL US 24x7
0124-6128000
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Contact
We would like to hear from you. For any questions, suggestions or comments please contact us at:
Phone: 0124-6128000(Available 7 Days a week) Email: care@jabong.com
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We update our site daily with fantastic new styles.
Kiran Kumar
2:27 PM(19 hours ago)
to Team
I haven't received any call from you people, I called customer care regarding this they told me will update with the concern team.You can reach me now
Regards,
Kiran
care@jabong.com via jabongmails.com
3:33 PM(18 hours ago)
to me
Dear Kiran,
Greetings!
Thank you for your email note today and for sharing the concern with us. I apologize for the inconvenience caused to you. Please be informed that I have escalated the matter to higher authority. You will be contacted at the earliest on priority with an update.
Your patience and understanding in this regard is solicited.
Pooja Kumari
Jabong Care Team "On Jun 8 2014 2:29PM": Email Received Date: Jun 8 2014 2:27PM
Kiran Kumar
3:36 PM(18 hours ago)
to Team
Pooja,
Really you people are irritating me with your services, you guys are sending emails and messages but you are not calling me and not trying to solve the issue.
care@jabong.com via jabongmails.com
4:19 PM(18 hours ago)
to me
Dear Kiran,
Please accept our sincere apologies for the inconvenience caused. I would like to inform you that our designated team tried to contact you however, you were non contactable. Hence, I request you to provide us your alternate number so that I can assist you further.
I appreciate your understanding in this matter.
Sneha Singh
Jabong Care Team
"On Jun 8 2014 3:37PM": Email Received Date: Jun 8 2014 3:36PM
Kiran Kumar
4:21 PM(18 hours ago)
to Team
Sneha,
I am getting calls from so my friends and all, I don't know you are not reachable. I haven't switched off my phone and I caled to your customer care as well.
care@jabong.com via jabongmails.com
5:04 PM(17 hours ago)
to me
Dear Kiran,
Thank you for sharing your concern with us. Please accept our sincere apologies for the inconvenience caused to you. Your exasperation is justified. I understand that no amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue.
Kindly understand that it was never our objective to hurt your sentiments or create any kind of annoyance. I have escalated the matter to our specialized team and you will be communicated from our end at the earliest. Kindly be assured that the matter is being looked upon with high priority and would soon be resolved.
Your patience and understanding in this regard is solicited.
Narender N
Jabong Care Team "On Jun 8 2014 4:23PM": Email Received Date: Jun 8 2014 4:21PM
Kiran Kumar
5:15 PM(17 hours ago)
to Team
Narendra,
Who needs your apologize, already I told to Shwetha that I need that goods as earliest she told me she will do it but you guys haven't delivered the goods as per the customer convenience. This is the worst service I have seen in my life and more over you people are sending emails but why don't you talk to me directly. Yesterday also I told if you guys in case if you are not delivering the goods by the time which you guys have promised to me I told to transfer the money to my account by Monday. Because of you people I wasted my time and money as well and who is going to compensate those things to me.
I understand one thing that for replying email only you are taking so much of time and for calling means I don;t know how much time it will take. Is this the service you are providing to the customer.
care@jabong.com via jabongmails.com
6:10 PM(16 hours ago)
to me
Dear Kiran,
Thank you for your reply.
I am arranging a callback from our specialized department. You will be contacted very soon to address your concern.
If you have any further queries, please feel free to write at care@jabong.com. Alternatively, you may call on 0124-6128000 or visit our FAQ page.
Rohit Goyal
Jabong Care Team
"On Jun 8 2014 5:16PM": Email Received Date: Jun 8 2014 5:15PM
