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Home > Ecommerce and Online Business > Travel Websites > Ixigo > Customer care is crap
Ixigo
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The lamest customer care service award goes to Ixigo. Ixigo assured is a scam. I feel bad for your front line customer support team. If nothing goes wrong with your flight Ixigo is fine. My flght got cancelled from airlines and Ixigo just kept opening a ticket for me and closing it without any solution
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Brand Response
Hi Shraddha, you had opted for an alternate flight with the airline directly and rescheduled your ticket to 18th April. In case of flight cancellations and schedule changes from the airline either a full refund or one-time free-of-cost reschedule is applicable which was availed in this case. Assured benefits do not apply to the rescheduled bookings which is mentioned in our terms and conditions for user reference. The cancellation will be as per normal airline penalties now. KIndly refer assured fare terms here https://www.ixigo.com/ixigo-assured
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By: ixigo | Apr 13, 2024 11:35 AM Comments 0
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