Its policy is not satisfying. Review on Irctc

I engaged a price ticket in Tatkal for my friends on-line by using IRCTC PRS. attributable to some reason, one in all my friend set up got dropped & therefore I attempted cancelling the tatkal price ticket before the chart preparation. IRCTC PRS instructed me that you simply would not be entitle for any refund for this cancellation. I attempted filing a TDR however PRS instructed me that TDR will solely be filed when chart preparation or train departure. once I tried filing TDR when chart preparation. It told me that TDR allowed before four hours of regular departure of the train. much speaking, each these conditions cannot be at the same time consummated because the chart preparation is completed before three to four hours of regular departure of the train. Logically, if refund is permissible for confirmed tickets engaged normally quota off before chart preparation, the refund ought to be allowed for confirmed tickets engaged in tatkal quota off before chart preparation too.