MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

15%
1 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

+91-79-40260260

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Completely disappointed and dissatisfied!!
Jun 16, 2012 12:25 AM 2641 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I ordered a bangle set from Infibeam three days back. After checking the availability of size 2.8 on the site, I posted an order.


To my horror, I received the package today morning, in a completely cheap packing. When I opened, the size was 2.6 and the bangles were crushed and broken!!!!


I mailed the Customer Support Id with no response ... I sent a message on their FB page and same - no response. Even so, they had time to post two new updates to their FB page after my message. Really disappointed with their service!!


I don't even want the bangle if they can't send the right size ... I just want a refund done at the earliest. I sincerely hope they will reply here at least, since they are active here!!!!


I did not want to use this platform, though they have forced me to .. by choosing to ignore repeated messages and mails.


Regards


Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Brand Response

Dear customer,
Thanks for sharing your concern with us through this platform.
While we realized that you first contacted us through e-mail on 16th June@ 2:35PM; your e-mail was responded within 10 hours @ 12:29AM with the assurance that your complaint has been registered with the concerned team and we're working on it to provide you with a resolution.
We kindly request you to allow us some time to bring out the results in your favour.
Regards,
Infibeam.com

Upload Photo

By: infibeam | Jun 16, 2012  09:15 AM Comments 7

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Infibeam
1
2
3
4
5
X