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Broken Laptop received, defunct laptop replaced. Review on Infibeam

Name: Broken Laptop received, defunct laptop replaced
Item: Infibeam
Rating: 1
Author: a Mouthshut User

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15%

14,244 Votes

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ambarsingh

Bangalore India

3 Reviews

Broken Laptop received, defunct laptop replaced

Dec 22, 2012 05:39 PM 1506 Views

(Updated Dec 29, 2012 12:21 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

Broken laptop received today. Customer service said that they can't guarantee a replacement. But I am hopeful that they will. If they do, then it will a pleasent experience

If not, I would certainly lodge complaint against them.

UPDATE: DEFUNCT LAPTOP REPLACED

Infibeam was fast to replace a new laptop but it's again a dysfunctional laptop. IT was working very slow, so I thought it might be a driver issue, so I contacted Toshiba support center. Today their technician came and analyzed that hard disk is corrupt.

Really disappointed. Will never visit Infibeam again

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Brand Response

Dear Mr. Singh,
Greetings from Infibeam.com
We sincerely apologize for the inconvenience caused to you, as an inappropriate product was delivered to you. Per our telephonic communication, we have already passed the request to our concern department to arrange the pick up of your product and an instruction is already passed to the head of the electronics team that once the product received in the warehouse they will be investigating the issue and would assist you with the best suitable resolution.
Please note that your concern will be resolved up to your satisfaction level, we’ll surely make you feel Wow.
Regards,
Team Infibeam