Sep 21, 2016 12:46 PM
8951 Views
THESE ARE THE THINGS YOU CAN EXPECT WHEN YOU PLACE AN ORDER WITH INFIBEAM
LOST PARCEL
YOU NEED TO CALL AND TELL THE CUSTOMER CARE ABOUT IT ATLEAST 25 TIMES( I HAVE ARTIFACTS) I CAN SHARE
FOR REFERENCE YOU CAN USE order ID: 28557125
ORDER WILL NOT BE RECEIVED
INFIBEAM IS AN AWESOME WEBSITE WHERE YOU DONT GET ORDERS PLACED
USELESS CUSTOMER CARE
INFIBEAM MAKES YOU FRUSTRATED
YOU NEED TO FOLLOW UP SEVERAL TIMES
YOU NEED TO WRITE MAILS AND FLOOW UP AND YOU GET A STANDARD TEMPLATE AS BELOW(THIS IS MY 10TH MAIL I GOT)
Dear customer,
Greetings from Infibeam.com!
Thank you for writing to us regarding the complaint you have registered with us for the order ID: 28557125 regarding delivery concern.
In regards to your complaint, kindly note, we cannot share the point of contact, we have escalated your issue to the higher authority for quick and effective resolution. Please grant us 3 to 4 working days time for the update. We do apologize for the inconvenience it has caused.
Your patience in the matter is highly solicited.
Please feel free to get back to us in the case of any further queries or question. We will be glad to assist you. You can also call 079-40260260(Our 24×7 phone support) for instant help on this case.
Sincerely, ??
EVERY TIME YOU CALL UP INFI BEAM YOU NEED TO EXPLAIN THE ENTIRE STORY
NO PROPER TRACKING SYSTEM
NO RESPONSIBILITY
NOT PROFESSIONALS
NOT TIED UP WITH PROPER DELIVERY OF GOODS
THEY SIGN THEMSELVES AND SEND YOU A COPY WHERE SOMEONE HAS SIGNED AS YOU AND THEY TRY TO PROVE THAT THE GOODS HAVE BEEN DELIVERED
IF YOU HAVE MORE SPARE TIME TO FOLLOW UP AND PICKUP A FIGHT WITH INFIBEAM PLEASE PLEASE ORDER WITH INFIBEAM.
ETA OF THE PRODUCT ORDERED IN JULY HAS NOT YET BEEN RECEIVED
NO PROPER REDRESSAL FORUM
NO ESCALATION POINT
ALWAYS NEED TO SPEAK TO THE CUSTOMER CARE AND EXPLAIN THE STORY AND THEN REACH THE FLOOR SUPERVISOR
