Worst Shopping Cart's after sale service. Review on Infibeam

I, Santanu Mandal, I have experienced a WORST EXPERIENCE with INFIBEAM! I had booked through Infibeam(Order ID: 29635200) a F&D 5.1 Speaker System on 14.04.2017 and I received that package on 19.04.2017 at my delivery address(provided by me) and when I was playing the set very first time at my house, I found that the “THE WOOFER IS FAULTY”(No sound at all), other than woofer all are good. Promptly I complain to their customer care service 19.04.2017 and the executive advised me to take different photos in a different angle of the product and packing.

I do accordingly and sent all photos through email to the Infibeam customer care service on 20.04.2017. Within the process on 20.04.2017, I received a phone call from their side to contact F&D to repair/investigate(if F&D Service Centre suggested, then only Infibeam will return the product). I had not agreed to the proposal given by their executive, then he says “ok, you sent all photos and we do accordingly”. And I had done as Infibeam executive said.

And I received an email that this process take a 2-3 Business day, I wait but on 25.04.2017 I received an email and also received a phone call by Infibeam executive and give me the same request, “please contact F&D Service provider to repair/or make investigation report to act accordingly for refund/replacement”. But I also denied. After that, I mailed to the Mr. Mehta(Owner) with all story and sent all email between Infibeam and me and some question as below:-

1.I have purchase the product online as I have not to go any shop or any other place and received my product at my suitable place, then why I contact F&D Service Centre for repair?

2.If I have to contact F&D Service Centre for repair then why your executive asking for all the photos(Outer package also separately) over phone and email?

3.If I purchase the product from any shop then they tested and delivered this, But online shopping system test can not be done(so refund/replacement process threat, that you have also too), then when I received a faulty product, why you don’t replace the product?(I am a regular customer of different online shopping cart, in few case, I faced same kind of problem, but the service provider replaced/refunded accordingly and I remain the customer of that service provider)

4.When someone purchased a product, there also remain a happiness and emotionally good feeling to use the new product, but unfortunately this time I got shocked and feel unhappy, and take the decision not to buy and prevent other people of my surrounding from your worst shopping cart. Why I will not do?

5.Shouldn’t you say It is the Worst situation that I have been facing till now?

The next day I received a phone call from Infibeam had same request that “please contact F&D Service Centre and repaired as they suggested.” This request will happen for next 2-3 days repeatedly over phone and email. But I denied. And the faulty product had repaired by me personally, This is the story.