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Verified Member MouthShut Verified Member
Dhenkanal, India India
Poor Customer Service; No Shipment till Date
Jul 06, 2012 04:25 PM 2163 Views

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My order number is 8994785 . I had ordered for an AKAI 40'" LED TV on 28th June, 2012 . I made the payment of Rs 36, 990 through my Dad's Credit Card. The order was supposed to be shipped on 2nd July and reach me on 5th July, 2012 . Then on 29th June , I got a call from customer care to upload the details of my father in order to avoid fraud and to provide landmark for identification of my house in the address provided at the site ( which is not required as many orders from jabong.com and flipkart.com have been already delivered at my address without any difficulty ).


So I uploaded my dad's Identity proof on my profile and also changed my address on 2nd July, 2012 . Then I waited till 4th July and called the customer care to know the reason why my order has not been shipped. The customer care replied that they will forward a complain on my behalf and call me to help me know my shipment status. Then on 5th July I called the customer care and this time the same answer. Today is 6th July and I got the same old answer that they would try to resolve my problem as soon as possible. My order is yet to be shipped.


I had a good notion about infibeam.com but looks like I am wrong.


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Brand Response

Dear customer,
Kindly accept our sincerest apologies for the inconvenience caused.
Please be advised that identity verification is not our process but is the requirement of Global Fraud & Prevention team. Irrespective of any source the order is placed through, the order cannot be processed further if there’’s a hold placed on the transaction.
Since this was your first purchase on Infibeam.com for high valued product, that too, paid through your father’’s instrument, which is why the transaction was flagged by the Payment Gateway and to verify the transaction, verification with payee and instrument provider was required to be done, that delayed your shipment.
Adding more to your order status, as discussed over the phone, your order has been processed successfully, and shortly, we’’ll get back to you with the shipment details.
Regards,
Infibeam.com

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By: infibeam | Jul 12, 2012  12:01 PM Comments 0

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