Indusind bank employees, like other bank (That's why you shouldn't prefer) are doing lesser banking job rather eying the customers balance and profile so as to get commission from the tied up Health Insurance and other insurance. In fact, you feel like an insurance office in disguise. If they offer a cup of tea you are getting trapped. Now a days they have started sending messages for KYC ekyc etc. so that you make a visit and they bank on your wallet. The future of India will be building-less banks, the way they are banking.