May 13, 2009 12:26 PM
1603 Views
I had subscribed to a one year subscription of 'HELLO' magazine with effect from Jan 2009. Since Indiatimes.com offered a special discount on this, I had opted for the same. I made the payment thru my credit card. payment done amount debited but no news from the great indiatimes.com.
Finally when I called their customer care I was told my order is processed and the Jan 2009 magazine is on its way to my home. Surprisingly next day morning one person delivered the magazine. Normally when magazine is subscribed it is written 'SUBSCRIBER COPY NOT FOR SALE', but no such message written on the magazine but the rate was mentioned. My Feb 2009 magazine was also delievered to me. However, from March 09 onwards nothing came.
I thought may be a human error and I might get my magazine. However, even April 2009 came no one came with the magazine. Hence I addressed a email to the customer care of Indiatimes.com about my complaint, when no reply I called the customer care number. The lady on phone told me 'SIR YOUR ORDER HAS BEEN DELIEVRED TO YOU IN JAN 2009 ITSELF. NOTHING IS DUE TO YOU NOW'.The I reminded her that I had paid for 12 months subscription of a magazine and not one single magazine. She asked me to contact the customer care in Delhi with my complaint.
When contacted Delhi I was told the magazine has been delievered to me on time. She diverted me to a Pune based company with my complaint. When I spoke to the Pune person she told me to contact Mumbai customer care. This circle went for more than15 days without solution. Now I am left with no option. DOES ANY ONE KNOWS WHO IS THE CEO AND MANAGING DIRECTOR OF INDIATIMES OR TIMES GROUP AND THEIR REGISTERED OFFICE ADDRESS. I WANT TO BOOK THE TOP MANAGEMENT FOR FRAUD AND CHEATING. Its time to teach these big corporates that law still prevails in India. They cant get away cheatng people like this.
