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Home > Ecommerce and Online Business > Online Shopping > Indiaplaza > Poor customer support - Stay away!

Poor customer support - Stay away!. Review on Indiaplaza

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MouthShut Score

19%
1.25 

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Poor customer support - Stay away!
Dec 20, 2011 02:13 PM 1133 Views
(Updated Jul 24, 2012 04:45 PM)

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

This review seems to be focusing on the website of Indiaplaza.com, While I have no complaints about their  site, I do have with their service.


For the first time, I decided to buy an Audio CD, when it reached me(it came quickly) but the product was defective, the CD was not readable.


After several emails to customer support. after around 3 months, I got the money back. If you got the right product you are fine, otherwise, you will be in trouble. They have a customer support ticketing system, through which they provide unacceptable support.


There are other sites for buying online. You may like to think twice.


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Brand Response

Dear Customer,
Our apologies for the inconvenience you had to face with us.
We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.

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By: Indiaplaza | Feb 20, 2012  06:11 PM Comments 2

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