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MouthShut Score

19%
1.25 

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Sep 21, 2010 05:54 PM 2699 Views

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Last month I got trapped by an ad for a product while surfing the net.Tempted or is it fooled, I went on to buy it and landed up in this site. I have already been gypped once before( it was a gift thro' some scheme) by these guys but the price and the availability blinded me to go to these guys again. I thought the first time could have been an aberration and this time I would get the product. Alas, a thief is always a thief. Having not received the product for more than three weeks, I checked up their website and found that the notice was the payment wasnt approved by my bankers. Okay, I thought something could have been wrong and it could be true. Today I received the statement from the bank saying the payment has been made. Went to the Indiaplaza site again to check, but mysteriously there is no record of my order or payment. There is an option to complain, but you have to mention the order no: which has been deleted conveniently! Masterstroke by the thieves. In the end a lesson learnt after losing my money.


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Brand Response

Dear Sir,
We would like to inform you that we use 3D secure payment gateway and all the transactions happens at the payment gateway level. As you are complaining that the payment was debited from your account, we request you to update us your payment reference no. This will help us to investigate the case with the bank and update you the details.
Please feel free to call us at 91-80-25208795 if you require any further information.
Warm regards,
Manager - Customer Service,
Team Indiaplaza

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By: Indiaplaza | Mar 07, 2011  03:34 PM Comments 0

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