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No delivery after 15 followups+ cheats on prowl. Review on Indiaplaza

Name: No delivery after 15 followups+ cheats on prowl
Item: Indiaplaza
Rating: 1
Author: a Mouthshut User

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19%

1.25

8,490 Votes

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Bangalore India

6 Reviews

No delivery after 15 followups+ cheats on prowl

Jul 16, 2011 01:00 PM 1671 Views

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I have a order #IN2706110552 for a kindle reader. After multiple followups and facing utter disappointment, I requested since you cannot deliver the order product even after 3+ weeks, please cancel the order.

The customer service associate - Jitoo says it is done at the back end and due to technical glitch not reflecting on portal.

Mr K Vaitheeswaran - COO Indiaplaza you preach so much about e-commerce, regular speaker in management institute - You need to do a homework to clean mess at your home first.

You have dismal performance in delivering the product, cannot show the status of product delivery, cann't show the status of refund. You have utter mess in your premises.

Bullshit supply chain, not real time status of order and still preach others about e-commerce venture.

Please come clean or the public will say - "INDIAPLAZA IS A CHEAT SITE WAITING TO FLEECE CUSTOMERS ".

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Brand Response

Dear Amarjeet,
With reference to our telephonic conversation, please accept our sincere apologies for the delay and inconvenience caused. We had shipped the ordered item Kindle 6 Inch Wifi + 3G (White) through expressit courier vide docket # I100457560 on 7th July itself. But the parcel was lost in transit by couriers and they were unable to retrieve the same.
Hence, we have cancelled your order and initiated refund today, the amount would reflect in your bank account in 5-6 working days.
We are also issuing a gift certificate of Rs.200/-, which can be redeemed for purchases on www.indiaplaza.in as a token of apology from our end. This gift certificate has been mailed to your registered E-mail id. I kindly request you to treat this case in isolation and provide us another opportunity to serve you better.
Once again, with apologies,
Warm Regards,
Team Indiaplaza.