Jun 06, 2011 06:56 PM
1726 Views
I had on 09.05.2011 placed an order for two books in India plaza. The books were supposed to be delivered by 21.05.2011. Since, I never received an email or SMS about the dispatch of the books I sent them an email on 25.05.2011.
On the next day, one book was delivered to me. Again, I sent them an email requesting them to let me know when the other book is likely to be delivered which was never answered. So after a few days, I sent them a reminder, for which also there was no response. I contacted their customer care, when I was informed that the book will be delivered in two days.
Even today, they have not dispatched the books nor acknowledged my complaints. This is not my first order. On earlier occasions the books were delivered on the third day. But this time, they neither confirmed my order nor acknowledged my complaints. I will definitely think twice before I place my next order.
