Name: The order that never came
Item: Indiaplaza
Rating: 1
Author: a Mouthshut User

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madhubm

Bangalore India

3 Reviews

The order that never came

Feb 07, 2011 04:23 PM 2588 Views

(Updated Feb 10, 2011 05:30 PM)

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I ordered 4 books online on Indiaplaza. The order hasn't reached me even after 10 days. The site says it ships out order in 3 days. Both the website and me are based out of Bangalore. If it takes this long for a local order then God help the others.

I have spent more money on phone calls to their customer care than the order itself. I have no clue when it will get shipped. The customer care is rude and under-informed.

WILL NEVER shop on this website again.

-UPDATE-

The customer care takes thier own sweet time to respond to my ticket and finally when they do, they give me only half the information. I am updating this on 9th Feb'11. The status on my order(IN2801110125) still reads under progress and will be shipped by 4th Feb 2011.

-UPDATE ON 10th FEB-

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Brand Response

Dear Madhu,
The pending book from the order # IN2801110125 was shipped on 15th february by ICL couriers vide 11332155 and delivered on 16th february 2011. We have also shipped a free complimentary title as a token of apology for the delay from our end. I sincerely apologize for the delay and inconvenience caused to you.
Regards,
Team Indiaplaza.