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MouthShut Score

36%
1.76 

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1800-425-4445

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Very bad service and poor customer care service
Aug 13, 2016 01:37 PM 12709 Views (via Android App)

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A vogus bank. I have an account with this bank and I regret my decision of creating an account with this bank. I have faced many problems with this bank. I recently had a huge problem with them. I use paytm for recharges and bill payment.


One day I payed a bill of Rs. 1740 and hiwever it failed and I was charged. Paytm refunded the money on that particular day but overseas bank took over 1month to refund my money. Same thing happened with me in make my trip. I booked hotels worth 28k from make my trip. However the trip got cancelled and I canceled my bookings on make my trip.


They refunded my money the very same day but again my bank didn't gave me the money. I called customer care of IOB and they told me they had server problems and I would receive my money within 7days. 10days passed but still I didn't got my money. Recently I got my money. It took them 1month to reflect the amount in my account that too after repeatedly calling them.


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