Feb 15, 2013 02:28 PM
1865 Views
As their quote like goes Plan Surprise Celebrate.......We plan to surprise our dear ones and they take money and spoil the celebrations. They fail to deliver at the appropriate time and I have faced this twice in the same year.
Firstly, it was on my dad's birthday and cake reached the next day in melting and oozing out of the box and delivery boy advises my mom to put in the fridge.
Secondly it was my parents anniversary on 12th and the surprise is not delivered yet and when I called them the next day they replied as " Because of loads of orders we could not do it we are doing it today" I wonder do they understand the importance of celebrating a occasion on the same day.
And real story comes now.....when I wanted my money back, they have a crazy refund policy though they could not deliver the cake on time because of their only problems I have to mail them officially to cancel the order. I wonder is this termed as CANCELLATION or their mere inability of not organizing their business properly
And they have worst customer care service I ever spoke to , A girl hangs up Phone on my face without giving proper details and I have attached the conversation which I had with support who agrees her manager told her to do this.......
Lastly, my sincere advice to people out there please avoid this site for surprising your dear ones....And still if you wanna go for it...I agree it would be a surprise though sending the gifts after the occasion.
Thanks for reading.
