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Home > Ecommerce and Online Business > Online Shopping > Indiacakes > Poor customer service

Poor customer service. Review on Indiacakes

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43%
2.25 

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Pune India
Poor customer service
Aug 21, 2018 07:09 PM 1114 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I had ordered a cake to be delivered in Hyderabad on August 1, 2018 and had paid the extra amount that was specified on the website.


The agent called me late evening saying I will have to pay more for delivery to that area. I cancelled the cake and till date have not been refunded the amount(they said it would take 21 days!(In this age of technology and easy transactions)!


Never have experienced such poor customer service or delays in refunds. How is this website going to succeed?


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Brand Response

Dear Customer
We are delivering cakes across India since 2004 and completed 15 years of delivery with more than 1 million satisfied customers.
We request you to please send us the order no on orders@indiacakes.co.in
we will check and resolve your issue at earliest
Sorry for inconvenience caused
Support

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By: IndiaCakesPvtLtd | Aug 01, 2020  01:23 PM Comments 0

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